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How do Inchita clothes fit? Are they true-to-size?
Inchita’s clothing offers a relaxed, comfy unisex fit designed for mindful comfort. For exact measurements, please check our sizing chart, or visit our customer reviews to see how our community styles their Inchita pieces! 🌿✨
Do you accept returns?
At Inchita, customer happiness comes first. We offer free replacements or full refunds for items that arrive damaged, defective, or incorrect, reported within 30 days. Claims require photo/video proof.
We don’t accept returns for buyer’s mistakes (wrong size, color, address) or change of mind. Orders lost due to our error may be refunded or resent.
Since all products are made-to-order, returns aren’t needed—you may keep or donate the item. Refunds take 5–10 business days to process.
📩 For help: contact@inchita.com.
By ordering, you agree to this policy.
How long will it take to deliver my order?
We typically process orders within 1–3 business days. Once shipped, delivery times vary by region: 3–5 days (US). During peak seasons or holidays, fulfillment and shipping might take slightly longer—we appreciate your patience and understanding as we thoughtfully prepare your order. 🌿✨
Do you offer international shipping?
Yes, we ship internationally! Shipping costs are calculated at checkout based on your order's weight and destination. Estimated delivery times are typically 7–14 days. Please note: customs duties or import taxes may apply in your country—these fees are outside our control and cannot be reimbursed. 🌍✨
My order is being held in customs. When will I receive it?
All international orders pass through customs, and processing times vary by country—typically ranging from one week up to one month. While we can't speed up customs clearance, we appreciate your patience and understanding. If you have questions, we're here to help! 🌿✨